Providing Help Desk & Customer Care Centers
An excellent customer care center requires many things. The goal is to increase the overall productivity and customer satisfaction for end users, as they go about their day-to-day activities.
APEX Upgrade for the Center for Internet Security
The client primarily needed an upgrade of their existing APEX environment. The system version in place was outdated and leading to poor performance and efficiency issues.
Oracle Training From a Woman-Owned Business
Metro-North Railroad sought a qualified Woman-Owned Business Enterprise to facilitate, schedule and deliver Oracle Certified Database Cloud Training per the terms of the New York State OGS IT…
OpenVMS Consulting Through NYSPro
ITS did not have the expertise in-house to efficiently manage and adapt certain systems to meet evolving requirements. So, they turned to a consultant to improve efficiency, achieve stability, and…
Technology Consulting for a Crime Laboratory Information System
In this case, the client required programming and Crystal reports development performed on its Laboratory Information Management System (LIMS).
The Right Consultants to Minimize Interruption of Service
New York State needed to improve efficiency, achieve stability, and minimize interruption of service to the customers, around the state.
AWS Cloud Migration for an Enterprise Master Person Index
CT DSS oversees the management of the Enterprise Master Person Index (EMPI) platform, which provides a single gateway to link citizens more effectively to a broad range of DSS programs and…